Basic Purpose and Objective of the Position
The Restaurant General Manager provides overall leadership and direct supervision of operations in an individual Taco Bell unit to ensure that the restaurant meets or exceeds its annual operating goals. Focal points include: driving excellence in customer service, maintaining company standards in product and facility specification, supervising food handling procedures and operational processes, exercising financial control to meet unit profit margin targets, and selecting, training, developing and motivating employees. The Restaurant General Manager directly performs hands-on operational work to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant.
Customer Satisfaction/Product Quality
Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed of service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through a professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.
Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control of difficult situations. Provides clear direction and authority. Gets involved in a "hands-on" manner and leads by example. Is assertive. Communicates restaurant goals and has a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives' provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.
Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes, and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.
Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all Taco Bell product standards.
Drive for Results
Able to make decisions after thorough evaluation. Shows initiative in order to make the most of day-to-day situations and problems. Quickly reacts to emergencies and identifies a corrective course of action. Uses considerable initiative. Aggressively pursues business objectives. Takes responsibility to ensure business objectives are met.
Educational Attainment/Experience Requirements